Milky Wins Casino Privacy Policy
Welcome to the Milky Wins privacy policy. This page explains how we collect, use and protect the personal information you give us when using our online casino and sportsbook services. We take your privacy seriously and aim to be clear about the data we hold, why we hold it and how you can manage it.
Types of data we collect
We collect different categories of information to provide and improve our services. These include:
- Personal data: name, date of birth, contact details (email and phone), identity documents where required for verification, and payment or wallet details used for deposits and withdrawals.
- Technical data: IP address, device identifiers, browser type, operating system, location data derived from your device, and log files linked to your sessions.
- Transactional data: account activity, wagers, game history, deposit and withdrawal records, bonus usage, and customer support interactions.
How we use your information
We use the information you provide to:
- Create and manage your account and verify your identity.
- Process deposits, withdrawals and other transactions.
- Monitor account activity for security, fraud prevention and responsible gambling checks.
- Provide customer support, handle complaints and respond to enquiries.
- Improve our site and services by analysing usage patterns and technical performance.
Data protection practices
We store personal data on secure servers and work with reputable service providers for payments, identity checks and analytics. We use industry-standard technical measures to protect data in transit and at rest, and we limit access to authorised personnel on a need-to-know basis. We also monitor accounts for unusual activity to protect both you and the site.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, provide essential site functions, analyse performance and personalise content. You can manage cookie settings through your browser or the site controls. Third-party analytics and advertising partners may also place cookies; their use is governed by their own policies.
User rights
You have rights in relation to your personal information. These typically include the right to access the data we hold about you, request correction of inaccuracies, and ask for deletion of your account and associated data where we are not required to retain it for legal or legitimate business reasons. You may also request restrictions on processing and object to certain uses. We will respond to valid requests within a reasonable time.
Access, correction and deletion
To request access, correction or deletion of your data, contact our team using [email protected]. We may need to verify your identity before fulfilling requests. Please note we may retain copies of certain records to meet legal obligations or for fraud prevention and dispute resolution.
Information sharing and third parties
We share data with service providers who assist us with payments, identity verification, customer support, hosting, analytics and regulatory or legal requests. We may also disclose information to combat fraud, comply with law enforcement requests or enforce our terms. Where we share data, we require partners to keep it secure and only use it for agreed purposes.
Policy updates
We may update this policy from time to time. When we make material changes we will publish the revised policy on the site and note the update. Continued use of MilkyWins after a change constitutes acceptance of the updated terms.
If you have questions about this policy or need help exercising your rights, contact [email protected].