Terms of Use

These Terms and Conditions set out the rules that apply when you use the services provided by Milky Wins. They describe the contractual relationship between us and our users, including how accounts are managed, what conduct we expect, and how promotions, payments and disputes are handled. Please read the terms carefully before registering or placing any wagers.

Account responsibilities

When you create an account you agree to provide accurate and up-to-date information and to keep your login details confidential. We may require identity and address verification before processing withdrawals or where required for security checks. You are responsible for all activity on your account and must notify [email protected] immediately if you suspect unauthorised access. We reserve the right to suspend or close accounts where we suspect fraud, money-laundering, bonus abuse or other breaches of these terms.

Eligibility requirements

Use of the site is limited to persons who meet our minimum age requirement and who are not prohibited from gambling in their country of residence. You must confirm that you are at least 18 years old and legally permitted to gamble. We may refuse registration or restrict access for users in certain jurisdictions and we will apply checks to verify eligibility where necessary.

Acceptable platform use

Our services must not be used for illegal activity or to circumvent controls such as self-exclusion schemes. Creating multiple accounts, using stolen payment methods, or exploiting promotions through collusion is prohibited. We may monitor play patterns and take action if we detect irregular or abusive behaviour. Normal recreational play and fair use of features is encouraged, subject to these rules.

General bonus and promotion rules

Promotional offers are subject to specific terms which will be published with each promotion. Bonuses may carry wagering requirements, game restrictions, bet limits and maximum cashout amounts. We may require verification before a bonus or bonus-related winnings can be withdrawn. Abuse of promotions, including bonus stacking, low-risk bets intended to clear wagering requirements, or use of multiple accounts to claim offers, may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

We accept a range of payment methods. Deposits generally credit instantly but are subject to the rules of your provider. Withdrawals are processed after verification and may be subject to checks to comply with anti-money-laundering obligations. We may apply account limits and hold funds while checks are completed. If you have questions about a transaction please contact [email protected].

Dispute resolution

If you have a complaint about your account or a transaction, contact our support team at [email protected]. We will investigate and aim to resolve disputes promptly and fairly. If we cannot reach agreement, you will be informed of further options for escalation in line with applicable law or industry practice.

Updates to terms and conditions

We may update these terms from time to time. Where appropriate we will notify registered users of material changes. Continued use of the site following such updates constitutes acceptance of the revised terms. For clarity, MilkyWins will operate under the most current terms published on this page.